General Liability Incident Form

General Liability Incident Form – Crunch Fitness, European Wax Center, Massage Envy

Overview

This form is used to document general liability incidents across all brand locations:
Crunch Fitness (CF), European Wax Center (EWC), and Massage Envy (ME).
It ensures timely reporting, accurate documentation, and appropriate follow-up for incidents involving guests, team members, or third parties.

When to Use This Form

Use the General Liability Incident Form to report incidents such as:

• Guest or employee injuries
• Property damage
• Slip, trip, or fall events
• Any situation that may result in a liability claim

⚠️ Note: This form is not for Workers’ Compensation claims. Those should be submitted through the designated Workers’ Comp process.

Who Should Complete the Form

• On-site managers or team leads should complete the form immediately following the incident.
• If a manager is unavailable, the most senior team member present should complete it.

Submission Instructions

1. Complete the form as soon as possible after the incident.
2. Provide clear, factual, and detailed information — avoid assumptions or speculation.
3. Attach any relevant documentation (e.g., photos, witness statements).
4. Submit the form via Zendesk using the appropriate ticket category.

Access the Form

👉 General Liability Incident Form (attached)

Submit a Request Here

What Happens After Submission

Once submitted:

• The JEM People Operations Team will review the ticket.
• You may be contacted for additional information or clarification.
• Follow-up actions will be coordinated with the appropriate brand and legal teams.

Questions or Support

If you're unsure whether an incident qualifies or need help completing the form, please contact: [e-mail]